FAQs


FAQs

Shipping Time and Method: This all depends on the type of shipping method and carrier you choose. During checkout process, you have the option of choosing what type of delivery method you would prefer. All clothing is made to order. Please allow 7-10 business days to receive your item(s). We ship all packages via United States Postal Service and FedEx, and each package is given a tracking number. You are able to check the status of your order by entering the tracking number on usps.com / FedEx.com 

Do you offer international shipping? Yes we do! International orders typically take anywhere from 1 to 3 weeks to arrive to the destination depending on the shipping method you choose. The price of shipping is also calculated during the checkout process and depends on the weight of the package, delivery method, and destination. Contact info@PidginEnglishCo.com for any questions or concerns

What form of payment do you accept? We happily accept all major credit cards and Paypal.

How do your items fit? Each item is intended to have a specific fit therefore, all of our products do not run the same. Sizing details can be found next to each item on the website. 

What is your return/exchange policy? We accept exchanges/returns of unwashed unworn items if you have ordered a size that does not fit within 15 days of the original transaction. For further instructions on how to process an exchange/return please contact info@pidginenglishco.com and we will sort things out for you.

Do I receive a confirmation email with a tracking number? Yes, all orders that are processed should receive a confirmation email containing their USPS or FedEx tracking number. Tracking numbers are usually received within 2-4 days of the purchase, if you do not receive a confirmation email please contact: info@pigdinenglisco.com.

What happens if I do not receive my package? If you are checking your status of your package and it states that there was an attempted delivery, this means your local post office may have the package in their possession. In which case, you should promptly contact them to retrieve the package. If it is not picked up or redelivered to your address within a week, it will be shipped back to our warehouse location.

How do I inquire about wholesale? We are currently in select retail locations and are always looking to expand our distributors. If you have any questions regarding wholesale opportunities or pricing please contact info@pidginenglishco.com